Product Delivery: We will ensure that your custom necklace is securely packaged and shipped to you with tracking information provided.

 

International Shipping: For clients outside our primary shipping area, any additional customs fees or import taxes will also be the client's responsibility. We will cover the standard shipping costs.

 

Customer Support: If you have any questions or concerns about the shipping process, please feel free to contact our customer support team for assistance.

We are excited to help you create a unique and personalized Whisker Wonderland Wrist Cuff. Please review the customization process outlined below:

• Order Confirmation:Once your order is placed, you will receive an order confirmation email from our client services representative.

• Instruction Email:Within 1-2 business days, our client services representative will send you an email with detailed instructions on how to proceed with the customization process.

• Submit Your Photo and Text:You will be required to send a clear photo of your pet and the words you wish to have engraved on the bracelet. Please ensure that the photo is high-quality and captures your pet’s features clearly for the best engraving results.

  The preferred format for the photo is JPEG or PNG.

• Customization Process:Once we receive the photo and text, our design team will begin the customization process.

  • This process takes approximately 2 months to complete. We take great care in ensuring that every detail is perfect, from the engraving of your pet’s image to the placement of the personalized text.